we met again: THE TWO MEETINGS IN LOMBARDY REGION, 18 and 20 May we meet again: THE TWO MEETINGS IN LOMBARDY REGION
On 18 and return May 20 in the Lombardy Region invited to attend two meetings. The first relates to the new communication and information services TLN. The second, however, and 'regular meeting of the Dial (for us East Quadrant).
The stated aim of the Lombardy Region and Trenitalia-TLN (Trenitalia The North) and 'to continue to be maintained in the proximity of the citizens.
We have not received any response to the proposals that were made and then move officially in Lombardy by the city of Treviglio, the Province of Bergamo and on which the Regional Minister Raffaele Cattaneo had given and asked to Trenitalia and a formal study was undertaken to provide an answer.
Obviously, the elections have slowed the whole. Our behavior, inspired by our principles, and 'neutral state. We did not try to bring votes to the right or missing, or even a candidate for a coalition with another of the same disgusting and unfair statements. Read, for example those issued by a member of a committee against the Vice-President of the Province of Bergamo to try to damage it in an absolutely incorrect. Yet this behavior seems to pay 'cause this committee seems to be to continue to maintain certain privileges that were granted in 2008 by changing the original plans of service on the line which' concerned.
On May 18 we talk about how to improve information and communication between TLN and travelers, consumers, commuters (I would almost say just listening to the needs of citizens and stop following special interests of those who want to " Personal highways "even on the tracks).
During the presentation, I understand, but I would not be just my personal strain to see things innovative, that there is a commitment to pursue a speech coocreazione product / solution, that 'the will' to involve citizens in creating a service.
Coocreazione (or other words to describe the same concept, the words are not important, important and 'content) and' the creation of a product / service / solution through the neighborhood, analysis and participation of users-consumers -Citizens (if you want, find other definitions more 'simple or more' academic and pioneer of this experimental approach that can 'be chosen to develop a product or a solution).
Which e ', however, was expressly declared and 'the method of dialogue, expressed as a desire to bring the customer at the center of business decisions (view "customer-centric) and its proposal. To pursue this vision are four key themes: • The regularity
'/ punctuality'
• The decor and cleanliness of trains
• Information and communication
• Accessibility 'and decorum stations
These large
directives to be pursued with a focus on the date of September 2010, thinking that by increasing the "production" definitely "will also increase the users / customers" (So \u200b\u200bit is said).
The third theme, the event object, which develops into two subsets:
• Information and communication on the train
• Information and Communication Station
and I 'then the statement of intent to create a single system Information which, in reality 'creates third subset to be developed and implemented to successfully prosecute this matter. Here are the tools:
• Creating a call / contact center (toll-free number 800500005) on two shifts from 7:00 to 21:00 (already operating 'from 6:00 to 22:00)
• Tools and services (service SMS profile for trains and lines)
• My Link (a portal where you can see all the trains in "real time", with releases every 15 days, information in the future at the start of the train)
• Mail Service dedicated (response to information request within 72 hours and more time with complaints ).
All this combined with a proposal for a communication campaign / ad:
• Posters • Distributions • Banner
card sites
In this presentation was followed by comments and observations of those present.
failing requests and statements that had nothing to do with the object of the meeting but, however, again show much dissatisfaction on what is 'in general the situation of mobility' rail in the Lombardy Region.
requests / comments / proposals have focused on:
• Requests to be introduced in the highly technical applications, software and devices (the devices are, for example, the computer and the phone) used for provide services on the digital / internet.
• Demands, thoughts, suggestions and information on the remote indication in the train station and
• Considerations on the development and implementation of applications / processes independent for the detection, collection, processing and analysis of information on the travel experience of the traveler / commuter commuters by committees. Has received particular attention in the statement of the Committee of the Province of Pavia commuters who said they had developed and implemented a system like this where a very low cost commuters themselves serve as points of entry and validation of a range of information (which ranging from delay of the train, the state of the carriages and travel conditions, the state of the station).
• Proposals for the advertising campaign of the project TLN (for example, also remember to open a channel to those who are the institutional actors, Municipalities, Provinces).
respect to these points are born a few thoughts, feedback (comments).
Applications must be innovative but we should not pretend that all people have a device of "last generation". At the same time, the action must always be integrated, so to speak, "multichannel". You can not ', then, surely thinking of abandoning the "tools" and "channels" of traditional communication and information at the station, board the train and the train itself, I think of leaving the current state in some specific situations. This is not to create in the first case a "digital divide" (digital divide) within the digital users and, in the second case, a "digital divide" in classic who do not have access to information / digital communication, thereby creating of the disabled in technology. In specific situations, there are also reasons of security and functionality '/ operability'. Some examples in the station west of Treviglio, where jobs have been eliminated completely sound or Pioltello where, until recently, bulletin boards were completely unreliable and where, many times, and 'impossible to understand where the train stops along the long pier of the arch (I have seen, For example, many people miss the train ...).
It should not even think of introducing elements of 'fragility' technology '(fragility' of the system eg due to excessive complexity 'technology or lack of or poor integration ") that are not" compensable "in both situations normality ', both in situations of need'. "
E 'therefore necessary to maintain even the non-digital communication and information.
do not agree, however, very general and excessive demands for access to corporate databases, including establishing special profiles (thus limiting access some people) if it also covers access to sensitive data and personal information (not forgetting the development of electronic tickets and season tickets), this is for reasons of privacy, both for safety reasons. Much more 'effective and less problematic, however, would be the development, construction of el'implementazone common metric in terms of coocreazione and sharing with checks and regular reviews. This, however, 'implies seriousness' and professionalism 'by both parties and a voluntary' cooperation.
summary:
1. Security
2. This solution to the "mobile" (cell phones and computers) and digital but do not create barriers
3. not "loaded" with special requests too
4. attention to technology too complex (fragility 'of the system)
5. sensitive data
6. I do not think it useful to share information is not needed (sensitive data and security)
7. sharing and coocreazione metrics
8. integration with platforms and / or search engines already 'exist (eg google) for the digital solution, if possible
9. keep the remote indication instruments and "traditional" efficiency
And some points that are part of a more 'general and not only related to the main theme of the meeting:
10. attended stations and ticket
11. integrate and unify the processes (eg rules on the process of obliteration)
formed some topics off-topic but still interesting (even compared to dial matches waiting for us after 2 days):
12. there are more 'coincidences
13. to comprise a fixed target (decoration) (I do not want it to be a temptation to create "islands" happy destination)
14. extended storage (maintenance)
On May 20, instead, 'presented the new summer schedule. There 'was the usual round of encounter and action' finished. The northern region of Lombardy and TreniItalia we spent a short introduction to the area can respond to our proposals by claiming that he would still have been a more 'formal. All this and 'was still open even if the space indicated and' was a political one. And an implied 'came with the award of two new trains on the route Bergamo-Treviglio. Two trains actually dedicated to cover 'the needs of those who must leave early and / or come back later (example: those who work in shifts).
The Committee commuters from Lower Bergamo
